Burke Furniture

The first time I have ever had to write a review for a place because the owner was honestly extremely rude. I am enrolling in college soon and moving out so I was looking around with one of my friends and after 5 minutes of being there as it was my first time in there I was just of course browsing and seeing what the store had to offer and as we were walking up the stairs a guy who presented to be tall bald or with very short hair asked “Alright what are you guys doing in my store?” really scaring me and my friend since he just popped out of nowhere and made us uncomfortable and of course I replied “Looking around” not sure what he was implying or wanting from us and he went on implying that he didn’t want us in his store so we left. The customer service was so bad and I felt judged the second I walked in there. It felt like they assumed I didn’t have money to spend because I was young and did not look the part. Please don’t shop here unless you want to deal with ignorance and bad furniture.

I went with my elderly mother in 2021 to buy a chair for her new home. By Fall of 2023 the “leather” chair we purchased looked terrible. She attempted to have someone come repair it but the “strips” that are shredded are apparently vynil and not true leather. She contacted Burkes and was told they could do nothing. Buyer Beware!!

Highly recommend you shop elsewhere. I was a repeat customer of Burke but also purchased from Lex. Furniture and Havertys. This is the only place I've had issue with. Debbie Cain pushed the Guardsman coverage to an exaggerated extent. We bought because I had a friend by something similar with Havertys and it was actually good. Hoped to never need but submitted when seam in pillow (less than 1 year) and stain occurred on couch. Guardsman sent out a plastic and vinyl repairman that couldn't fix if they wanted. Guardsman denied claim and said first denial voided any future claims. They claimed it was "pillow failure" and accumulated stains. Tried to resolve with Burke and Debbie never responded back. David Burke - owner, claimed "they aren't a cleaning business and that's not a seam". First of all my mother and grandmother were seamstress's so I know what a seam looks like!! Highly offensive. Also, pics attached so judge for yourself. As a repeat customer I find what he said highly offensive. He didn't offer any pillow replacement, not even one off old model. And considering the Guardsman coverage was $100, could have even offered that. But he was snarky and defensive as he wants to continue to sell a scam of a coverage to make a few extra bucks. I will never buy from them again and highly recommend you go to Havertys or even the Corbin Auction house that offers new furniture. It's a shame Lex Furniture is closed as they offered beautiful Bernhardt and we never had a problem with anything we bought there. Havertys also carries a couple nice Bernhart pieces as well. We paid cash and can buy what we want. It's the principal and customer service that I will not take a pass on. In a time where that should be at it's peak, Burke is at it's lowest. And I sincerely hope that anyone interested in customer service and being treated right read this and take your business elsewhere!! I will buy pillows from another furniture store and see if we can have someone professionally remove stains because we can. Regardless of where you go, don't buy Guardsman because according to Debbie AFTER we bought and tracked her down for all of our paperwork...oops, another company bought so I have to see who that is. Now we know...she probably never intended to even give us the paperwork.

Nice furniture. Frustrated by inability to purchase an item on a(ny) Sunday and immediately take it with me. Was told that store policy was that I had to come back the FOLLOWING day (31 mile drive, one-way) to pick up my item so that it could be "wrapped" before I received it. What?!?! Allegedly, there were concerns that I might slip while carrying the item the less than 10 yds from the front door of the store to my waiting vehicle, AFTER paying for the item, and possibly damage it if it wasn't "wrapped". Seems that that MY decision to make and, consequently, MY risk to assume. But, no, I was forced to drive back to the store the next day to purchase the item in question. Basically asinine. Consider shopping elsewhere on Sundays.... Special kudos, however, to the gentleman who helped me complete the sales process on Monday!!!